Frequently Asked Questions

VantaLab is Australia's leading supplier of research peptides. We offer Janoshik-verified peptides with 99%+ purity, COA included with every order, and fast express shipping Australia-wide.

Yes, we are Australia's only peptide supplier with complete Janoshik laboratory verification across our entire product range. All tests are blind tests for maximum transparency.

We stock a comprehensive range of research peptides including BPC-157, TB-500, Retatrutide, GHK-Cu, and many more. All peptides are 99%+ purity with COA.

All orders are shipped via express delivery and typically arrive within 1-2 business days. We prioritize fast delivery to ensure you receive your products as quickly as possible.

No, we only offer express shipping to ensure the quality and integrity of our products during transit. All orders are shipped with tracking provided.

Currently, we only ship within Australia. We do not offer international shipping at this time.

Once your order has been dispatched, you will receive an email with your tracking number and a link to track your package.

Orders placed before 2PM AEST on business days will be dispatched the same day. Orders placed after this time will be dispatched the following business day.

We accept refunds only if products arrive damaged or are not delivered at all. Please contact us within 48 hours of receiving a damaged product with photos as evidence.

No, we do not accept change of mind refunds. Due to the nature of our products, we cannot resell returned items. Please ensure you are certain about your purchase before ordering.

If your order has not arrived within 7 business days of the expected delivery date, please contact us. We will investigate with the courier and arrange a replacement or refund if the package is confirmed lost.

Contact us at support@vantalab.au within 48 hours of receiving your order. Please include your order number and clear photos of the damaged product and packaging. We will arrange a replacement or refund promptly.

Peptides should be stored in a cool, dry place away from direct sunlight. For optimal longevity, we recommend refrigerating reconstituted peptides at 2-8°C. Unreconstituted peptides can be stored at room temperature but refrigeration is preferred.

Yes, all our products undergo rigorous third-party testing through Janoshik laboratory. We are the only Australian peptide supplier with complete Janoshik verification across our entire range.

Unreconstituted peptides typically have a shelf life of 24 months when stored properly. Once reconstituted, peptides should be used within 4-6 weeks and kept refrigerated.

We currently only accept bank transfers. Payment details will be provided at checkout. Please ensure you include your order number as the payment reference for faster processing.

Orders can only be modified or cancelled if they have not yet been dispatched. Please contact us immediately at support@vantalab.au if you need to make changes to your order.

Yes, bank transfers are a secure payment method. You make the payment directly through your own banking institution, so no sensitive financial information is shared with us.